VoIP Technology Shows Significant Promise For Call Center Operations
By Michael Lemm Before plunging into VoIP head first, it' s important that businesses understand just what they are "talking" about when they begin looking at VoIP technology for their call center operations. Understanding these subtleties will ensure proper planning and appropriate decisons. The first key is to realize that "VoIP" is the basic term where cost alone seems to be the driving incentive. But IP Telephony is so much more. Unlike VoIP lite, IP telephony is not simply about cost savings. The benefits of IP Telephony to call center operations include rich applications, enabling mobility, increased productivity, and enhanced business continuity.

Disabling PDF Display in Firefox
By Erik Bruchez As a web application developer (or just as a regular human being), you have probably wondered at some point: why do online PDF documents open in my HTML browser window?

What is Internet Phone Service?
By Debbie Jacobsen Internet phone service, broadband phone service, IP phone service and digital phone service are all terms that are commonly used to describe VoIP. Voice Over Internet Protocol is a technology that makes it possible for telephone calls to be made over the internet.

Is It Skype or is It Hype?
By Norman Dreamer I was reading a time magazine article the other day and found that there is a thing called skype phones that was sweeping the internet. The two guys who started it sold their website to ebay and are now very rich because of it. What am I talking about? It is called voip or voice over internet protocal. It is not a new idea, making long distance calls over the internet for free, the rational being that the internet connections are done through local servers. They basically created a way to make free phone calls around the world with just a microphone and a speaker and some free downloadable software.

VoIP: Good For The Home?
By Oscar Dudley If somehow you' ve managed to miss all this hype surrounding this recent computer related communications revolution the abreviation VoIP stands for Voice over Internet Protocol or Voice over IP. This technology enables the user to talk with a phone/microphone over the world wide web connection.

Vonage Slapped With Another Lawsuit, Shares Tumble
By Janet Whitman Internet phone provider Vonage, already reeling from a patent infringement lawsuit filed by Verizon and a failing IPO, has been served with another patent lawsuit, this time by privately held Klausner Technologies. Vonage' s stock continued to tumble as news of rival SunRocket offering a less-expensive global calling plan hit the street.

War of the Worlds - Peering versus Interconnect
Newport' s CTO Alan Nunn casts his critical eye over the on-going debate of Peering and Interconnect. If you thought they were the same, read on...

Vonage IPO: The VoIP Race Is On
By Theodore F. di Stefano I see Vonage either being bought out by a large cable company -- for example, Time Warner -- or entering into some kind of a merger agreement with such a company. If that happens, Vonage will have the last laugh.

Is There Such A Thing As Free VoIP Service?
By Juzaily Ramli You’ve heard of the claim that you' re able to make unlimited phone calls for free. If you are looking for free VoIP service, you might be disappointed to know that many of the services available are no longer offering their services for free. However, there are still a few that allow you to do so.

Is VoIP Internet Phone Service Right for You?
By Debbie Jacobsen With thousands of new subscribers each month, VoIP internet phone service is quickly becoming the telecommunications method of choice. VoIP is not for everyone though, and you should know some of the issues and limitations before you subscribe.