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HELPFUL TIPS ON MANAGING TELEWORKERS
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By VIACK Corporation
In March 2007, the General Services Administration issued guidelines for federal telework and other alternative workplace arrangement programs authorizing agencies to use appropriated funds to install telephone lines and necessary equipment, and to pay monthly charges, in any private residence of an employee who has been authorized to work at home in accordance with the guidelines issued by the Office of Personnel Management.
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Comparing NGN session-oriented service delivery architectures
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By Acme Packet
this white paper demonstrates, the smart border model offers a level of security, service reach, SLA assurance, manageability and economy that the smart core model cannot match.
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Best Practices for Planning, Deploying and Managing Enterprise VoIP
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By CA
The goal of this white paper is to help the reader gain a better understanding of the challenges
presented by VoIP as well as what must be done from a planning and management
perspective to successfully deploy VoIP. The discussion includes a high level description of a proven methodology for deploying VoIP and other demanding applications, as well as a discussion of a management system that is optimized for both fault and performance
management of converged voice and data networks.
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Business Service Management Links IT Services to Business Goals
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By CA
Business activities and profitability increasingly depend on technology, challenging IT to optimize services based on business priorities. The most effective way to deliver
business-optimized service is to adopt a process-driven, holistic approach to IT
operations, shifting the focus from technology to important services, and measuring success from the service consumer’s perspective.
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Network and Voice Management Software from CA, EMC, Hewlett-Packard (HP) and IBM
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By CA
We cannot overstate the importance of an integrated toolset
for seamlessly managing and supporting the whole enterprise network and voice infrastructure. Problems occur, so the best
tools need to: a) very rapidly pinpoint and correct existing faults and degraded performance, b) prevent problems occurring in the first place where possible, and c) handle
network changes easily and automatically to minimize risks to live operation.
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Infrastructure Performance Management Empowers You and Your Company
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By CA
You’ve probably heard much lately about Information Technology Service Management (ITSM)—and you may be wondering what it means for you as an IT professional. ITSM is a standard approach for managing IT infrastructure to deliver IT services that satisfy business needs.
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Network Change and Configuration Management: Optimize Reliability, Minimize Risk and Reduce Costs
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By CA
This white paper will focus on the strong values that NCCM can bring to reliability, risk and cost management,
as well as some of its powerful operational and lifecycle asset values. In doing so, this report will draw strongly from EMA research conducted in 2007 on real world requirements and adoption patterns, as well as EMA’s ongoing research into available technologies and products in the NCCM marketplace.
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The Key to IT Business Alignment Is In Operations
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By CA
The predictability of results is a sign of maturity in any activity or process. Predictability is also what
IT is trying to achieve but very often fails to deliver. One key element of a process’ evolution toward maturity is the ability to measure the results of the process against expectations, identify weak points,
and correct them. The metrics available to IT, however, are either measured at a global organization level or are not granular enough to characterize specific processes.
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Complying with New Zealand’s Anti-Spam Legislation
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By Marshal Software
Marshal offers a number of features which it believes can assist you to comply with the Unsolicited Electronic Messages Act 2007. Marshal has set out technical assistance in respect of these products below.
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Complying with New Zealand’s Anti-Spam Legislation
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By Marshal Software
The maze of laws and regulations governing the treatment of
electronic data has never been greater or more complex. Various regulatory bodies, as well as international, regional, and national
governments, have different requirements for handling electronic data.
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