Our core product has been a desktop CRM solution that offers a suite of modular applications for  contact and account management, lead management, sales automation, marketing and campaign management, e-mail, project management, activity management and customer support or help desk.  The product is designed for companies that need more than a basic contact manager but not the cost and complexity of traditional higher end desktop solutions.  Commence has several thousand customers serving 35 industries in 24 countries around the world.  The products flexibility complemented by its ease of use is the reason it it utilized in so many different vertical sectors.  The typical Commence desktop or on-premise customer has between 10 and 200 users of the product.

 Solutions Are Available For:

CONTACT MANAGEMENT – Build Customer Relationships
The Commence Contact Management module is designed to increase employee productivity by enabling them to capture, track, manage and share all client specific or prospect specific information. The information is then stored in a single unified database where is it immediately accessible to all authorized employees without having to move from system to system. This results in your company’s ability to significantly improve the process of marketing, selling and servicing your customers

Key Features

Calendar & Activity Management (Notes, History, Attachments)

Account/Contact Management

Time Management

Advanced Desktop Integration MS Outlook/Word/Excel

Activity Tracking

File Attachments

Mail merges / Letter Templates

Business Process Automation

Business Alerts/Alarms/Notification

Telemarketing – Help Your Sales Staff be More Productive
The telemarketing program enables sales support representatives to qualify new opportunities, automatically distribute qualified leads to the appropriate sales representative or a sales team and support request for documents and company literature. This allows professional sales representatives to focus more time on selling products and services versus administrative tasks.

MARKETING – Create & Manage Marketing Campaigns
The more you know about your prospects and customers, the better you’ll be able to optimize your strategy for customer acquisition, retention and cross selling. Commence Marketing provides a comprehensive easy to use solution for marketing automation. The application enables the efficient management of multi-channel campaigns, task management, budgeting, lists management, campaign analysis and reporting.

SALES - Develop a Strategy for Winning More Sales
Sales professionals need more than contact information to manage complex sales cycles. Commence Sales offers enterprise functionality for global and mobile sales forces. The solution helps drive sales by establishing structured sales processes and automating follow-up activities such as calls, letters, literature fulfillment and workflow automation. Commence sales will also help sales managers accurately forecast revenue and monitor sales representative productivity.

SERVICE & SUPPORT – Secure Customer Loyalty
Customers are your lifeline, which is why you need to respond instantly when they call for assistance. To keep customers from waiting, your support team needs immediate access to customer records. Commence Service and Support makes it happen by automating the capture, management and resolution of customer service request across multiple channels. The Commence Service & Support application will help turn your call center into a support center, enabling support representatives to provide the personalize service that drives customer loyalty.