Customer Relationship Management

CRM, or Customer Relationship Management, is a business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. Everyone has their own definition of what CRM, most , falsely believing that CRM is about technology , a type of software. But, it cannot be further from the truth.

Enterprise Resource Planning

The ERP acronym that stands for enterprise resource planning, a software system that aims to serve as a backbone for businesses is an outgrowth of MRP (materials requirements planning) and MRP II (manufacturing resource planning), older types of manufacturing-specific software that aim to keep the right inventories on hand and the lines humming.

Web Services

Web Services represents a new platform where the web is used not only for information exchange but also as a new resource to create value added business services. Web Services are self-contained, self-describing, modular business applications or a set of software standards that enable systems in different companies to interact with each other or securely expose their business logic beyond the firewall over the Internet.