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The CRM Handbook: A Business Guide to Customer Relationship Management |
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Author : Jill Dyche |
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Publisher : Addison-Wesley Pub Co. |
Description : Discusses crucial factors in the use of Customer Relationship Management to compete in today' s marketplace. Features case studies of companies that have successfully implemented CRM, and coverage of the context of the popular CRM buzzwords used today. Softcover. DLC: Customer relations--Management.
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ISBN : 0201730626 |
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Published Date : 2001-08-09 |
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Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality |
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Author : Stanley A. Brown, Moosha Gulycz |
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Publisher : John Wiley & Sons |
Description : Shows you how to apply a balanced scorecard approach to your customer care initiatives. Hands-on guide provides you with the tools and techniques to measure and monitor, not for control purposes, but to help you make your vision of CRM a reality.
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ISBN : 0470831618 |
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Published Date : 2002-03-01 |
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The Definitive Guide to Windows 2000 Security |
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Author : Paul Cooke |
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Publisher : Realtimepublishers |
Description : This highly informative eBook covers all the bases of a comprehensive security methodology for your Microsoft Windows 2000 environment.
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ISBN : NA |
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Published Date : 2001-08-03 |
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| Building Web Services with Java: Making Sense of XML, SOAP, WSDL and UDDI |
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Author : Steve Graham |
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Publisher : Sams |
Description : The Web Services development model involves creating independent application components and making them available for use across the Internet. Developers use WSDL-Web Services Description Language—to describe web services objects. UDDI-Universal Description and Discovery Interface—allows objects to register their characteristics and identify possible interactions. Simple Object Access Protocol (SOAP) is the means for the communication between the objects and their respective systems. Web Services, SOAP, and UDDI are the most talked about developments in the XML space and in enterprise computing.
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ISBN : 0672321815 |
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Published Date : 2002-12-12 |
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| XML, Web Services, and the Data Revolution (Addison-Wesley Information Technology Series) |
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Author : Frank P. Coyle |
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Publisher : Addison Wesley Professional |
Description : Presents a revealing view of XML that places this emerging technology in the context of the ongoing Web revolution. Provides the insight organizations must have to understand and harness this powerful technology for a successful venture into the evolving distributed, Web-based enterprise computing environment. Softcover.
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ISBN : 0201776413 |
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Published Date : 2002-05-03 |
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Accelerating Customer Relationships |
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Author : Ronald S. Swift |
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Publisher : Prentice Hall PTR |
Description : Accelerating Customer Relationships: Using CRM and Relationship Technologies.
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ISBN : 0130889849 |
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Published Date : 2000-09-18 |
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