CRM, or Customer Relationship Management, is a business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. Everyone has their own definition of what CRM, most , falsely believing that CRM is about technology , a type of software. But, it cannot be further from the truth.
EAI does implement an infrastructure that can allow for the "seamless" replacement of business components or even complete applications. Make sure that the same principle is also respected for the EAI components themselves.
Supply Chain Management (SCM) is the planning and execution of supply chain activities, ensuring a coordinated flow within the enterprise and among integrated companies. These activities include the sourcing of raw materials and parts, manufacturing and assembly, warehousing and inventory tracking, order entry and order management, distribution across all channels and, ultimately, delivery to the customer.
