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| Linking Enterprise Applications Together |
| By EAI.Techieindex In today’s competitive and dynamic business environment, applications such as Supply Chain Management, Customer Relationship Management, Business Intelligence and Integrated Collaboration environments have become imperative for organizations that need to maintain their competitive advantage. Enterprise Application Integration (EAI) is the process of linking these applications and others in order to realize financial and operational competitive advantages.
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| CRM products to grab customers, the heart of business |
By CRM.Techieindex.com
For every company, customer is the heart of business. A company maintaining healthy relationships with its customers will always succeed in the competitive business environment. A Customer Relationship Management (CRM) is the modern business strategy to enhance the customer relationship with the help of latest technology. Success of the Customer Relationship Management (CRM) depends on the adaptability of the organization to the new customer oriented work culture. To successfully manage customer relationship companies have invented many technologies. Here we are familiarizing some of the technologies made for the above-mentioned purpose.
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| Get Your CRM to Work the Way You Do, Not The Other Way Around |
| In his book, CRM at the Speed of Light, Paul Greenberg faces the question, how do you avoid lagging and ultimately the loss of customers when they are moving lightning fast, demanding constant changes in the speed required to complete their transactions? The answer, Customer Relationship Management (CRM). Most businesses and business owners are familiar with the potential functionality of this solution-the challenge is getting your team to use it.
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| Hosted Contact Center Subsector Growing Fast |
By Erika Morphy
Last year was a tipping point for the hosted CRM industry in that many more companies, including enterprise-sized firms, became comfortable enough with the delivery model to make substantial investments in the technology.
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| Microsoft Unveils Hosted CRM Software |
By Elizabeth Millard
"Many hosted providers do a lot of handwaving about customization and verticalization, but then customers find out that some of the software may actually be more horizontal," said Brad Wilson, general manager of Microsoft CRM. "With our model, it has the maximum amount of customization, much more than in a typical hosted CRM environment."
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| Call Center? That's So 2004 |
By Manjeet Kripalani, Louise Lee and Nichola Saminather
Americans, it seems, hate calling a help desk or customer service number to find an Indian on the line. Well, guess what, America? India doesn't particularly want to talk to you, either. As India's top companies get more sophisticated at taking over outsourced work from U.S. and European multinationals, they're finding that the lowest end of the business -- call centers -- just doesn' t pay anymore. "Call centers have become commoditized," says B. Ramalinga Raju, chairman of Satyam Computer Services Ltd.
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| Convergys 2Q profit rises 56 percent |
| Convergys Corp., which provides customer care, human resources and billing services, said Thursday its second-quarter profit rose by more than half, percent due to revenue growth in its customer care, international information management and employee care segments.
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| Art Technology Group swings to 2Q profit |
| Art Technology Group Inc., an e-commerce, marketing and customer care software company, said Tuesday it swung to a profit in the second quarter due to improved sales in both its product license and services divisions.
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