For every company, customer is the heart of business. A company maintaining healthy relationships with its customers will always succeed in the competitive business environment. A Customer Relationship Management (CRM) is the modern business strategy to enhance the customer relationship with the help of latest technology. Success of the Customer Relationship Management (CRM) depends on the adaptability of the organization to the new customer oriented work culture. To successfully manage customer relationship companies have invented many technologies. Here we are familiarizing some of the technologies made for the above-mentioned purpose.



Mobius Systems and Analytics Labs, a global consulting company specifically focusing on Information Intelligence Architecture introduced Mobius Marketing Intelligence Framework (MMIF) with a unique framework of creating actionable intelligence out of the marketing databases. MMIF works on the principle of creating an exacting reporting on ROI (Return on Intelligence). MMIF helps in creating integrated enterprise wide key entities, single source of truth for corporate information, advanced CRM analytics and predictive modeling. MMIF creates an advanced sales leads generation engine, better customer relationship management and cutting edge predictive models. 

Pronexus product lines harness the power of computer telephony integration. ISVs and enterprise customers choosing to speech-enable their mobile workforce solutions with Pronexus' speech applications gain significant improvements in operational efficiency, decrease costs and improve customer service levels. Service providers and developers choose Pronexus' IVR development toolkits to rapidly develop and deploy touchtone or speech-enabled IVR, fax, conferencing, call center and dialer applications. 

Mobile field service organizations need to increase productivity to remain competitive. By speech-enabling workforce applications, key business measures are updated with a simple phone call. The power of Pronexus veoMobile®, a speech-enabling interface, allows businesses to improve enterprise-level operational efficiency, decrease costs and improve customer service levels. By using veoMobile to add speech capabilities to their applications, independent software vendors (ISVs) can reach new markets and increase their value proposition. 

veoMobile provides a natural voice user interface (VUI) to business applications. Users need only a cell or desk phone to access enterprise business systems. There's no need for expensive mobile equipment such as PDAs or Tablet PCs and ongoing data communications costs are lower. 

veoMobile is ideal for real-time bi-directional communications between mobile workers and central business systems including dispatch and support functions. It enables faster data capture for a broad range of tasks, including:

• Time/expense entry 


• Work order update 


• Inspection reports 


• Customer billing 


• Account management 


• Asset management 


• Building/real estate management 


• Project management 


• Parts ordering/inventory querying 


• General activity tracking such as mileage, security rounds, inspection schedules

In addition, veoMobile can automatically perform outbound calls to field personnel, notifying them of schedule changes or various alerting conditions.

Another product from the Pronexuz is veoConnect which provides speech-driven access to people and information from any phone provides organizations with numerous measurable benefits. Caller satisfaction increases, hold times are reduced, and incoming calls are handled quickly and efficiently. Increased caller satisfaction and ease of administration are its benefits. 

Pronexus VBVoice toolkit tightly integrates to the .NET environment. Service providers and developers can rapidly develop and deploy voice applications with VBVoice. Service providers and in-house developers can reduce development time and bring voice applications to market faster with Pronexus VBVoice 5.4. Building on fifth generation technology, VBVoice enables the creation of feature-rich speech and telephony solutions including voice self-service, unified communications and interactive voice response (IVR) systems.

The tool combines an easy-to-use visual call flow environment, with fully programmable controls. Developers can leverage familiar programming skills in industry-standard languages such as VB.NET, C# and other languages supported by Visual Studio .NET. Leveraging existing programming skills dramatically shortens the learning curve. 

Pronexus VBSALT Rapid application development toolkit for designing pure speech applications on Microsoft® Speech Server R2.



Pronexus VBSALT



Pronexus VBSALT is designed to further accelerate the process of speech enabled applications throughout the enterprise. It's a rapid application development (RAD) tool that complements the MSS platform. VBSALT allows VARs and in-house developers to rapidly create sophisticated speech-enabled applications. 



Benefits



Rapidly create and deploy sophisticated telephony and speech applications 

Design with industry-proven development tools 



The VBSALT development toolkit harnesses Pronexus' technical expertise and leverages the MSS standards-driven speech platform. 



Rapid application prototyping and clarity of design are additional benefits of this architecture for organizations contemplating the usage of the MSS and VBSALT.