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Allen Bonde Group: Extending Your Competitive Edge -- A New Model for High-Touch Self-Service
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The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep. Effective self-service allows users to help themselves, quickly and easily get access to new products, services and information, while drastically reducing the cost of interaction.
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B2B Solutions for the Pharmaceutical Industry
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This white paper shows how BroadVision technology can help pharmaceutical companies collaborate more effectively with partners to accelarate time-to-market, gain first-mover advantage and maximize ROI.
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BroadVision Portal and JSR 168 Overview
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This white paper provides an overview of JSR 168 and how BroadVision supports this standard in the BroadVision Portal product.
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eGovernment: Using Web Technology for Cost Efficiency and Improved Service
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BroadVision' s self-service suite facilitates e-government by enabling organizations to furnish constituents, partners, employees and suppliers with one-stop, personalized self-service access to information, transactions and business processes. This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
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Making Department of Defense Net-Centric Enterprise Services a Reality
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In the current IT environment, information is disseminated to the user according to certain procedures and schedules, a model called "smart push." NCES will facilitate a "smart pull" approach, allowing users to pull information when it is required, regardless of where data reside and where users are located.
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Personalized Portals: The Role of e-Intelligence in Federal Agency Collaboration
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Government agencies today are focused on collaboration and how they can best share information and make it available to those who need it, while maintaining security. The need to reduce technology costs and maximize investment benefits further supports the collaboration initiative. This white paper discusses the necessary elements of a personalized portal and how they are leveraged to enable e-intelligence. Includes case studies of the U.S. Air Force Portal and the U.S. Coast Guard Portal.
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Using Proven Personalization Techniques
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This white paper provides an overview of the most useful personalization techniques and discusses how to combine personalization strategy with personalization techniques.
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Web-Enabling Self-Service Business Processes
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The benefits of moving manual processes to the web are well understood. But very few organizations have web-enabled product returns, bill disputes or other complex business processes. This paper discusses requirements for web-enabling complex processes and new technology from BroadVision that allows organizations to deliver self-service processes through existing websites
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Creating an Enterprise Services Architecture Road Map
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Learn about the five steps to creating a road map for enterprise services architecture (ESA). SAP Consulting can guide your organization in developing an ESA road map, helping you to define a new vision for business processes, IT systems, and overall strategy.
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Business Process Revisions.
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Many businesses are now embracing revisions to their own processes and are recognising the significant benefits to be gained. You may not realise that your business is in need of a business process revision but there could be a number of hidden symptons which suggest you need to take a look at at the way your business operates. This paper explores these symptons and Enterprise Resource Planning (ERP).
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