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 This Week 

Farming out CRM 
Outsourcing CRM applications makes sense for midmarket companies that can use a service such as Salesforce.com, or for companies where CRM is not a high enough priority to be done in-house

iBaan for CRM
iBaan for CRM helps customer-driven organizations stimulate customer satisfaction and improve profitability.

Customer data integration and accurate data matching
This paper describes how you can link the data in disparate information systems to gain a complete, real-time view of each of your customers on demand, all while increasing data integrity in each data source. With a customer data integration solution that leverages an accurate matching process, you can dramatically improve the quality of your data and leverage it to increase your marketing potential and improve customer service. You will discover:
  Stratus Uses the AppExchange API to Integrate Salesforce and Oracle Financials
We delivered the deployment well under our budget and right on time. Salesforce cost us one third of the cost of a similar Siebel deployment, and we get additional modules without the incremental cost. The fact that the AppExchange API is so clean and intuitive made the Oracle integration painless.
  

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Yunus Docrat
Invensys is laying out the need for information in such a way that it can provide concise information needed, regardless of function (role) or level within the organization
 

White papers
Repository of IT papers that include white papers, case studies and other technical literatures.
FAQ
Read through the most frequently asked Questions on Baan
Baan 100
An innovative competitive ranking list on leading technologies featuring  top 100 professionals in Baan


ARTICLES

Manufacturing and Logistics IT Magazine 
: Subscription to Manufacturing & Logistics IT Magazine is FREE to qualifying individuals with a mailing address inside Europe.

BOOKS
The CRM Handbook: A Business Guide to Customer Relationship Management
Description : Discusses crucial factors in the use of Customer Relationship Management to compete in today' s marketplace. Features case studies of companies that have successfully implemented CRM, and coverage of the context of the popular CRM buzzwords used today. Softcover. DLC: Customer relations--Management.

ISBN : 0201730626
Published Date : 2001-08-09
Product Spotlight
iBaan for CRM
iBaan for CRM helps customer-driven organizations stimulate customer satisfaction and improve profitability.
 
 INDUSTRY NEWS

Baan listed in Visionary Quadrant in Application Integration Vendor 2Q03 Magic Quadrant
Baan, the leading provider of industry-defining enterprise application solutions for industrial enterprises, has been placed in the Visionary Quadrant in Gartner’s Application Integration Vendor 2Q03 Magic Quadrant.

Baan announces sale to Investment Group consisting of Cerberus Capital Management and General Atlantic Partners
Group intends to combine Baan with SSA Global Technologies

more news...  

 

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